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"Fetching Location failed" Alert Message during Clock In or Clock Out ?

  • Updated

Q1: Why are users receiving the alert message "Fetching Location failed" when trying to Clock In or Clock Out?

A: This alert is triggered when the iOS location service prevents Sygnal from capturing the location during Clock In or Clock Out. The most common reason is that the location is not enabled for the Sygnal application.
         

Q2: How do users resolve the "Fetching Location failed" issue?

A: To resolve this issue, follow these steps:

  1. Allow the Sygnal to use your location: If you are using the application first time allow the location service to capture your location while using it when the permission request is prompted.


  2. Enable Location on Device: Ensure that the device's location services are enabled. Go to your device settings and turn on location services.

  3. Enable Location Permission for Sygnal: Make sure that the Sygnal application has permission to access the location. Set the location permission to either 'While Using the App' or 'Always.'

Q3: What should users do if the issue persists after enabling location and granting permission?

A: If the problem persists, try the following device-specific troubleshooting steps:

  1. Turn off Location Service and Switch On: a. Turn off the location service in your device settings. b. Switch it back on and attempt to Clock In or Clock Out again.

  2. Change Sygnal App Location Service Settings: a. In your device settings, change the Sygnal app location service to 'Never.' b. Change it back to 'Always' and try Clocking In or Out once more.

  3. Restart the Device: If the above steps do not resolve the issue, restart your device and attempt Clocking In or Out again.