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Not Billable Shift on Sygnal Web

  • Updated

This FAQ explains how Non-Billable Shifts on Sygnal Web work following the latest enhancements.

1. How do Non-Billable shifts behave compared to regular shifts?

Non-Billable shifts are now managed similarly to regular shifts, with the same lifecycle and tracking behaviour.

They follow the standard status flow:

Review → Accept / Reject → Clock In → Clock Out → Approved / Cancelled / Deleted

Backend approval logic remains unchanged. Status updates are synchronised between:

  • Sygnal Web

  • Sygnal Staff Mobile

Reporting functionality remains unchanged.

2. How does the Force Accept option work?

A new “Force Accept” button is available at the top of the Non-Billable shift creation screen.

The previous automatic force-accept setting on publish has been removed.

Now, roster admins can choose to:

  • Force acceptance of the shift during creation
    or

  • Allow staff to manually accept/reject via Staff Mobile

This aligns Non-Billable shifts with the standard acceptance flow.

3. Shift location work for Non-Billable shifts?

Location is optional for the Not billable shifts

  • The Not billable shift can be saved or published without a location.

  • No validation errors are triggered if omitted.

  • Location is stored at the shift level only.

  • Uses the existing standalone location entry field.

In Roster Approval view:

  • Approvers can see location details if defined.

4. Staff Notes for Non-Billable Shifts?

  • Now the Staff user can add 'Staff Notes' for the non-billable shifts

  • These can be viewed under the 'Notes' tab on the staff profile, along with the Not billable shift ID for filtering and references.

5. Does drag & drop and recurrence work for Non-Billable shifts?

Yes.

The following remain unchanged:

  • Drag-and-drop functionality

  • Set recurrence options

  • Calendar behaviour

Non-Billable shifts behave the same as billable shifts in scheduling mechanics.

 

6. How does approval and cancellation work?

Approval

Non-Billable shifts can be:

  • Approved individually

  • Bulk approved

Approval is done via the Payroll tab in the Roster Approval view.

During approval, approvers can:

  • Modify KM Budget

  • Modify KM Expenses

  • If the staff requested any Time Amendment or KM with Expenses, these can now be amended and approved on the roster approval payroll tab view.

Cancellation

Cancellation follows the existing workflow:

  • Can be performed from the Roster Approval view

  • Requires a cancellation reason

  • Paid Cancellation logic follows backend rules

No changes were made to the cancellation engine.

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