1. Can I set up MFA without a smartphone?
Yes, you can! Sygnal supports desktop-based authentication applications that you can install on your computer. These apps function similarly to smartphone-based authenticators by generating time-sensitive codes for your account login.
2. Which desktop authentication apps are compatible?
You can use the following desktop-based authenticator apps:
- WinAuth (for Windows users)
- Authy Desktop (available for Windows, macOS, and Linux)
These apps can be downloaded and set up to link with your Sygnal account.
3. How do I set up MFA using a desktop authenticator app?
To set up MFA with a desktop authenticator:
- Download and install a desktop authenticator app (e.g., WinAuth or Authy Desktop).
- Log in to your Sygnal account and navigate to MFA Setup.
- Select Set up MFA and follow the prompts to link the desktop app.
- When prompted, either enter the secret key or scan the QR code (if supported by your desktop app).
- Test the setup by entering the code generated by your desktop authenticator.
4. What if I don’t want to use a desktop app?
If a desktop app doesn’t suit your needs, you can request a backup email or security questions during the MFA setup process. These codes can be used as a second layer of authentication.
5. What happens if I lose access to my desktop authenticator?
If you lose access to your desktop authenticator app, you can regain access to your account by:
- Use your Sequrity questions & Backup Email.
- Contact Sygnal Support for assistance in verifying your identity and resetting your MFA.