1. What should I do if I forget my password on the mobile app?
If you forget your password, you have two options:
Option 1: Contact your organization admin
Reach out to your organization’s admin to request a password reset. Once the reset is initiated, you will receive a new password setup email on your registered email ID. This email will contain a link or button to reset your password. Please note that the link/button is only active for 30 minutes.Option 2: Use the "Forgot Password" option on the mobile app
Open the mobile app and click on the "Forgot Password" option. You will then receive a new password setup email with the link/button to reset your password.
Mobile View Web View
Note: Check the attached reference video or the Link below:
How to Reset Your Password in Sygnal Mobile
2. What are the criteria for setting my new password?
Your new password must meet the following criteria:
Minimum Length: 8 characters
At Least One Uppercase Letter (e.g., A, B, C)
At Least One Lowercase Letter (e.g., a, b, c)
At Least One Digit (e.g., 1, 2, 3)
At Least One Special Character (e.g. @$!%*?&#)
Mobile View Web View
3. What if I don’t receive the password setup email?
If you don’t receive the email within a few minutes, please:
- Check your spam or junk folder.
- Ensure the email address you provided is correct.
4. What happens after I set a new password?
Once you’ve successfully set your new password, you will need to use it to log in to the Sygnal mobile app. Your profile and other data will be accessible after logging in with the new password.
5. Can I log in to Sygnal via the web?
Yes, you can log in to Sygnal on the web. However, please note that the default staff role has limited accessibility on the web. Key features such as assigned work, profile updates, and availability updates are accessible only through the mobile app. For full functionality, it’s recommended to use the mobile app.
6. How long is the password reset link valid?
The password reset link you receive in your email is valid for 30 minutes only. After 30 minutes, the link will expire, and you will need to request a new password reset through your organization admin or the mobile app’s "Forgot Password" feature.
7. What should I do if I face login issues after updating the app?
If you're experiencing login issues after updating the mobile app, try the following:
Clear app cache: Go to your device settings > Apps > Sygnal > Storage > Clear Cache.
Reinstall the app: Uninstall and then reinstall the latest version of the app from the App Store or Google Play Store.
Check for network issues: Ensure that you have a stable internet connection (Wi-Fi or mobile data).
Reset your password: If none of the above works, try resetting your password via the "Forgot Password" option in the app and follow the steps to create a new password.
8. What should I do if I experience issues during the password reset process?
If you encounter any issues during the password reset process, please contact your organization admin or reach out to Sygnal support at support@sygnal.tech