🏠 Support at Home (SAH) 2025 – Setup & User Guide

The Support at Home (SAH) update introduces major enhancements across Sygnal Tech’s Aged Care system to comply with the Australian Government’s aged care reforms, effective November 2025. This article provides a summary of all system changes released in this update, along with their impact on setup and daily workflows.

🔸 Overview

The Support at Home 2025 update introduces structural and functional enhancements across five core modules:

1. Aged Care Price List
2. Client Creation & Participant Funding
3. Roster Creation
4. Roster Approval
5. Claim File Generation & Reports

Each section below summarises the updates, configuration impacts, and operational changes.

🔹 1. Aged Care Price List Module

• New classification fields – Service Group, Participant Contribution Category, Service Type / ID, Service Name, and Service Code (government mapping).
• Client Contribution toggle – mark services that require client co-payment.
• Shift Type-based pricing – maintain Day, Evening, or Weekend rates in one record.
• Travel line updates – travel items now link with distance/time parameters to their main service.
• Care Management, Assistive Technology (AT), Home Modification (HM) items can be created directly within the Price List.
• Item setup for AT/HM – define Item Name, ID, Unit Type, Business Function, “Free Text Required”, and subsidiary link.
• Flexible pricing for AT/HM where no fixed government rate exists (price entered at rostering).
• Enhanced grid view showing Service Group, Type, Code, Contribution Category, and Subsidiary.

📘 See full details in Section 2 – Aged Care Price List Module.

🔹 2. Client Creation & Participant Funding

Participant Types

• New Support at Home Participant – Levels 1 to 8.
• Transitional HCP Recipient – Grandfather Levels 1 to 4.
• Grandfather HCP Recipient – Grandfather Levels 1 to 4.

Fund Management

• Home Support Ongoing (ON) – quarterly budget/government funds.
• Assistive Technology (AT) & Home Modification (HM) – funding tiers with effective / expiry dates.
• Additional Funds: Restoractive Care (RC) | End-of-Life Care Pathway (EL) | Assistive Technology Specified Needs (AS) | Home Care (HC) | Commonwealth Unspent (CU) | Hardship Supplement.

Client Contribution Setup

• Select status: Full Pensioner / Part Pensioner / Self-Funded Pensioner.
• Define the contribution % for Clinical Care, Independence Support, and Everyday Living Support.

Client Overview Enhancements

• Real-time balances and expiry dates for all funds.
• Header tiles show total balance, care management fees, hours billed, and transaction count.
• Transaction log with ID, timestamp, description, and amount.

📘 See full configuration in Section 3 – Client Creation & Modification.

🔹 3. Roster Creation Enhancements

• Each roster now supports one client per shift (for claim accuracy).
• Fund Dropdown lists all active funds with remaining balances; the default is Home Support Ongoing (ON).
• Financial Section dynamically loads service code, category, type, name, and rate.

Fund-Specific Logic

• Home Support Ongoing (ON): full billing + payroll visibility; recurrence & drag-drop supported.
• Care Management (CM): staff optional, billing-only, force accepted; no recurrence.
• Assistive Technology / Home Modification: multi-item selection with quantity & price; optional flags (Delivered by Third Party, Prescribed Item, Purchased/Loaned + Invoice No); staff optional; auto force accepted.
• Other Funds (RC, EL, AS, HC, CU): same behavior as the ON fund.

📘 Full details: Section 4 – Roster Creation With New Fund Sources.

🔹 4. Roster Approval Process

• All Aged Care shifts (ON, CM, AT, HM, etc.) are available for single or bulk approval.
• ON Fund: approve both Payroll and Client Billing tabs; bulk approval supported; cancellation flow unchanged.
• CM / AT / HM Funds: Payroll tab hidden; update service/items before approval; cancellation reason = “Charged from Client”.
• Approved shifts display Approved status in the roster calendar; filters and indicators are unchanged.

📘 Process flow: Section 5 – Roster Approval With New Fund Sources.

🔹 5. Claim File Generation & Reporting

Process Steps

1. Select Start Date, End Date, Subsidiary and (optional) Client.
2. System validates eligible approved shifts and active fund dates.
3. Click Generate Claim File → CSV created automatically (timestamped by period).
4. Download file → Upload to PRODA / ACPP portal.

📘 Implementation details: Section 6 – Claim File Generation & Reports.

🔹 Summary of Benefits

🧾 Related Resources

• Government Price List 2025–26 (PDF)
• Services Australia – PRODA/ACPP Portal

For any questions or implementation support, contact Sygnal Tech Support.
 

🏠🧾Download User Manual -