For Admins, Case Managers & Shift Managers
What is Client Login in Sygnal?
Client Login allows a client (or their nominated representative) to access the Sygnal Care Client App to:
View upcoming, completed, and cancelled shifts
View shift details and services
Provide feedback and ratings
Receive notifications related to their care
Client Login is optional and is not mandatory when creating a client in Sygnal.
Can I create a client without enabling login?
Yes.
In Sygnal, you can create and manage a client without enabling client login. Login access can be enabled later when the client is ready to be onboarded to the Client App.
Who can enable or disable client login?
Client login can be enabled or disabled by:
Admin users
Case Managers
Shift Managers, etc (Any user role users who have access to the client profile view)
Where do I enable client login?
Client login is enabled from:
Client Profile → Overview
A toggle is available to enable or disable login access for the selected client.
What checks does the system perform before enabling client login?
Before client login can be enabled, Sygnal validates the following:
The client must have an active email address
The email must be unique across the entire system
The email must be in a valid format
If any validation fails, login cannot be enabled.
What happens if the client does not have an email?
If the client email is missing, the system will block the action and display the following message:
"Client Email is not set on the profile. Please add an email before enabling client logging."
You must add a valid email address to the client profile before enabling login.
What are the email validation rules?
Client email validation follows the same rules as the Team Member module:
Email must be unique across all users (clients and staff)
Duplicate emails are not allowed
Must be a valid email format
What confirmation message appears when enabling client login?
When enabling client login, the system shows the following confirmation message:
"Enabling client log in will notify the client via email and allow Client App access. Proceed?"
The login is enabled only after confirming this message.
What happens after client login is enabled?
Once client login is enabled and the email is valid:
A Welcome / Password Setup email is sent to the client
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The email includes:
Instructions to set a password
Access details for the Sygnal Care Client App
The client can log in using their email after completing password setup
Does the client receive login credentials directly?
No.
For security reasons, passwords are never shared.
The client sets their own password using the secure link provided in the email.
What happens if I disable client login?
When client login is disabled, the system shows this confirmation message:
"Are you sure you want to disable client log in? The client will lose access to the Client App."
After confirmation:
The client immediately loses access to the Client App
Any active sessions are revoked
Client data remains unchanged
What happens to the client login when a client is deactivated?
When a client is deactivated in Sygnal:
Client login is automatically disabled
The client can no longer access the Client App
What happens if the client is reactivated?
When a client is reactivated:
Client login remains disabled
Login must be manually re-enabled if the client needs Client App access again
Reactivating a client does not automatically restore login access.
How do I reset a client’s password?
If a client requests a password reset:
Go to Users
Locate the client user
Click the Reset Password icon next to the client name
The system sends password reset instructions to the client’s email
Passwords are never visible to staff.
Can I enable client login again after disabling it?
Yes.
Client login can be enabled again at any time, provided:
The client has a valid, unique email
The client is active in the system
Does enabling client login automatically install the app?
No.
The client must download the Sygnal Care Client App from the App Store using the link provided in the welcome email.
Click below to access
What should I check before enabling client login?
Best practice before enabling login:
Confirm the client is ready to use the app
Verify the email address with the client
Explain what the Client App is used for
Confirm consent if required
What should I do if the client cannot log in?
Check the following:
Client login is enabled
Client email is correct and active
Client has completed password setup
Client is using the correct email
If needed, perform a password reset from the Users page.
For Info on: Sygnal Care – Client App Guide & Sygnal Care - Instructions for Client's/Participants