FAQ
FAQ section will provide users with answers to common questions about the new features and changes. This will help users get the most out of the new release and avoid any potential problems.
- How to add/update Client Subsidy Level and Other Subsidies & Supplements values?
- How does the Shift Type work for a price line item, and how is it linked to price line item selection when creating a shift?
- How do the Private and Show For Mobile Resources toggles work for Client Notes?
- What happens when a new version of mobile application is released by Sygnal?
- How do I bill Kilometres to a client?
- How can I add additional funds for clients?
- How is management fees calculated?
- How do I add favourite services for a client?
- Upcoming release features and enhancements in Sygnal
- How to link a travel line Item to a standard price list item?
- How to Add a Meal Break in Roster?
- What are the purpose and action of each status listed in the Roster Review/Approval View?
- Why does a shift that goes overnight not show up in the Roster Review/Approval View when filtering for a specific date range?
- How can the franchise manager and authorized admin user include Kilometres (KMs) budget in the roster creation process?
- "Fetching Location failed" Alert Message during Clock In or Clock Out ?
- How do 'Show for Mobile Resources' functions work in Client notes?
- How to convert the passive sleep-over shift to an active shift?
- Why is the Sygnal mobile app prompting me to enable the 24-hour format on my iOS device?
- What are role permissions in Sygnal web, and how do they work?
- How to amend "Team Member" information if the logging details are entered incorrectly?
- How come sleepovers are scheduled until 6 in the morning? Why can't we extend it until 7 in morning?
- How to add or change funds\subsidy\supplements to an aged care client?
- How will clients be billed when there are two clients and one resource in a shift?
- Why is the Client billing multiplied by the number of resources when there is one client and two resources in the shift?